"Our recovery on these accounts has been much higher than with
the collection agencies used prior to switching to MPB. Their client
service staff is responsive to our needs and makes sure that all
requests are met quickly and accurately."
Director-Emergency Medical Service
"We have an excellent percentage rate of return on our accounts."
Business Manager-Pathologist
"MPB has been a vital key in the collection process of delinquent
accounts for (this) Regional Hospital since 1996."
Patient Accounts Coordinator-Hospital.
"We have utlized Merchants and Professional Credit Bureau
(MPB) for collection services of delinquent patient accounts since 1987. MPB has
demonstrated the ability to operate without creating patient ill will."
Administrator-Hospital.
"Over the years, MPB's consistent performance in recovery percentages and
service has given our clients an excellent source of revenue along with the comfort
of knowing that their delinquent accounts are being handled with appropriate
integrity and effort." Director of Operations-Medical Management.
"We have used MPB since 1991 and have found them to be the most effective collection
service we have ever used." Office Manager-Medical Imaging Group.
"We have employed MPB for payment monitoring and collection services since
January 1998. We have received high quality service through accurate accounting/
reporting, professionalism, and excellent communication with our patients and our
collection department. We recommend them to other businesses and healthcare
providers." Insurance Supervisor-Clinics.
"They have demonstrated a high degree of professional demeanor. They have had
an excellent collection rate, as well." Neurologist/Internal Medicine, M.D.
"(This) newspaper has utilized the collection services of Merchants and Professional
Credit Bureau since 1984. MPB has consistently delivered a 35%+ recovery rate and
has shown tremendous flexibility in pursuing all range of classified and retail
advertising accounts." Credit Manager-Newspaper.
"We are extremely satisfied with their efforts to collect accounts that are seemingly
impossible to collect." Internal Medicine-M.D.
"We have consistently experienced effective, high quality service from MPB. We
continue to recommend Merchants and Professional Credit Bureau as the agency
that can get positive results in delinquent account recovery."
Customer Service Supervisor-Natural Gas Company.
"I can say without a doubt that they all have been very professional and courteous
with our patients while at the same time effective in collecting past due accounts."
Family Practice, M.D.
"MPB has consistently demonstrated their ability to collect our unpaid accounts
without creating ill will. They have consistently recovered 35+ percent of the
accounts we place with them. It is without reservation that I recommend Merchants
and Professional Credit Bureau, Inc. for all of your collection needs."
Consumer Credit Dept-Nationwide Jewelry Company.
"Their staff is so courteous and professional that it is the rule rather than the
exception that patients return to my practice after discharging their debts."
Otolaryngologist, M.D.,F.A.C.S.
"In 1997 our office began using Merchants and Professional Credit Bureau to collect
our delinquent accounts. They have always been gracious to work with and accommodate
the changes in forms and policies within my office. Better yet, I don't get phone calls
complaining of MPB's tactics. I would not consider allowing another agency to handle
collections." Office Administrator-Oncology Group.
"I recommend the services of MPB. Our dental office has been very impressed with their
professional handling of these accounts." D.D.S.
"I have used other nationally known collection agencies but never received the rate of
reimbursement that locally operated MPB has been able to achieve for us."
Office Manager-D.D.S.
"We have been extremely satisfied with their ability to collect accounts that seem
impossible to collect. It is without reservation that we recommend Merchants and
Professional Credit Bureau." Accounts Receivable-Childrens Dentistry Group.
